New AI products like Microsoft’s Copilot can be powerful productivity enhancers, but if designers aren’t careful they can inadvertently introduce into the product the bias and other hazards that can come with large language models. As a content designer working on Microsoft’s Copilot for Sales product, Leah Krauss helps her colleagues understand and follow the […]
Microsoft
Lisa Jennings Young: Pioneering AI in Content Design Operations – Episode 8
Over the past five years, Lisa Jennings Young has pioneered the adoption of AI tools in content-design practices at Twitter and Microsoft. Lisa has watched in real time the realization of the benefits of natural-language AI tools to help govern and create content, as well as to assist with content-design research and operations. We talked […]